A company is only as good as its employees, and we think we have some of the best! Now you can put a face to that voice on the other end of the phone when you call us. These folks are professionals who are dedicated to serving our customers, and we couldn't be more proud of them:
Angela Margolit - President
Angela formed Bluebird Auto Rental Systems in 1993 after acquiring the auto rental software division of Bluebird Systems of Carlsbad, California. She was the East Coast Sales Manager for Bluebird Systems prior to the buyout. Angela is happily married to husband Mike, and has two sons Ben and Brian aged 27 and 24.
Phil Jones - Vice President of Support & Development
Phil moved to the United States in 1983 from England. He worked for Budget Rent a Car in San Diego, California before joining Bluebird Systems in 1987. He has been with BARS since its birth in 1993. He and his wife Janice take their son Christopher on regular trips back to the UK.
Charlie McGougan - Chief Technology Officer
Charlie had worked for several car rental companies before coming to Bluebird in the early 90s. Moving up the ranks with us, we trust him with our most mission-critical applications such as credit card processing, as well as the overall technological foundation of our products. He has two sons, Travis and Trevor.
Dave Zadrozny - Development supervisor
Dave is responsible for keeping our development team on track. He is also responsible for a large number of modules within RentWorks, including erez, the print program generator, mobile apps, and APIs. We keep him so busy that he didn't have time to look at the camera!
Francine Dunn - Manager of Support
Fran has a long rich background in the car rental industry: from managing the reservation center for Budget Northern New Jersey, to actually owning an independent operation. For fun she enjoys hiking and riding her bike, although her four children and husband Bill keep her busy! She is pictured here with her daughter Nicole.
Robert Rodriguez - Platform Support Group
Robert came to Bluebird from Thrifty Car Rental of Newark where he was the assistant city manager. He has been with Bluebird since 1995 and can learn anything. When not working, Robert enjoys spending time with his son, Roberto III.
Steve Pancoast - Quality Assurance ANALYST
Making sure that our software is doing what it is supposed to do, Steve tests every aspect of our software that he possibly can. A New Jersey transplant, Steve works out of his home in Suffolk, Virginia, so that he is close to his son, daughter, and granddaughter. And oh by the way, he's in the NJ State Bowling Hall of Fame for bowling achievement: he has over 50 perfect games.
Louise Schmidt - Senior Product Support Analyst
Another accounting specialist, Louise is an expert trainer for back office operations. Believe it or not, Louise has two children, seven grandchildren, and two adopted children who are pictured here along with her husband Scott.
Chris Wroblewski - Product Support Analyst
Chris joined Bluebird straight from Thrifty Car Rental of Nashville, where he was a Location Manager. He has over 15 years of experience in the car rental industry - and all of it using our software! Chris enjoys spending time with his wife Rachel, and his very energetic son Landyn. He also enjoys working with computers and watching movies.
Sue Gibbons - Product Support Analyst
Sue specializes in accounting interfaces and is one of our designated webinar trainers for new customers. During her 16 years stint at Thrifty Car Rental in Detroit, she started as a counter agent and worked her way up to Controller. She has son, Brian, plus two Pomeranians named Maddie and Isaac. Sue enjoys reading, doing Pilates, and taking long walks with her dogs.
Jorge Tlatelpa - Product Support Analyst
Jorge helps with our customers south of the border as his family hails from Mexico. In his free time, Jorge enjoys working on cars, playing soccer, eating good food (like McDonald's - LOL), and working at Bluebird.
Eileen DiPalma - Credit Manager
Eileen not only manages our Accounts Receivable, but she is also our number one New York Yankees fan. She likes nothing more than to go to the stadium with her two daughters, Melissa and Alison, to cheer the team on. She also enjoys annual pumpkin-picking with her husband, Greg!
Darrell West - Programmer
Darrell joined Bluebird after working for Thrifty Car Rental Headquarters in Tulsa, then Thrifty Car Rental of Dallas where he was the acting city manager. Darrell starting working for Bluebird in 1995 as a Product Support Analyst, then transferred into the development department where he has excelled.
david chiddenton - Product Support Analyst
David had over 30 years’ experience with Thrifty Canada, and was the City Manager in Halifax before joining Bluebird. He has been using Bluebird Software since 1986. David has two grown children and now enjoys spending time with his wife Charlene on two of Canada’s favourite pastimes; curling in the winter, and camping in their RV in the summer. David also enjoys his other hobbies, amateur astronomy and woodworking.
Rob Hano - DIRECTOR OF SALES
Originally from New York City, Rob has lived in Massachusetts and Kentucky before settling in Wisconsin, his wife's native state. A graduate of Cornell University, Rob takes on any technological challenge. However, he and his wife Karla spend most of their energy on their sons, Josh and Eli.
Alison lee - emea Representative
Based in Bishop's Stortford, Hertfordshire, UK, Surrey, England, Alison supports our customers throughout Europe, the Middle East, and Africa. Originally from Canada, Alison has an extensive background in the travel industry, having worked for airlines, car rental companies, and online travel brokers.
Jeff Swysh - ASSISTANT MANAGER OF Support
Jeff has over twenty years experience in the auto rental industry - while he was with just two companies. He and his wife Josephine enjoy the outdoors with their son Daniel - especially those Bluebird summer picnics!
Erica Brinker - PLATFORM SUPPORT GROUP
Beginning her career with Bluebird as our hardware specialist, Erica now supports all aspects of RentWorks. A true cat lover, she is also camera shy. Can you tell?!
Andrea Slater - ACCOUNTING MANAGER
Andrea has over 20 years of experience in the accounting field. Beside enjoying her Siberian huskies, she enjoys playing softball (against Angela) and volleyball (with Angela). She also has two daughters, Shannon and Samantha.
Samantha Blume - Product Support Analyst
Samantha started out with Bluebird as our Support Receptionist, but quickly became one of our onsite trainers because she loves to travel. Her primary passion in life is softball, for which she participates in numerous leagues. However, she is awesome at every sport she plays!
Mike Carlson - Senior Programmer
The author of Orion's Classic Plus, Mike came to Orion in June of 1996. A man of many talents, he is our go-to person for the more complex programs. Mike and his family go on annual missions throughout the world.
Elfi Quitt - Programmer
Elfi started out with us working on our legacy product, and now is an experienced Progress Software programmer. In her free time (and to help relieve the stress), she enjoys walking and swimming, especially when her son, Thomas, and daughter, Claudia, join her.
Stefan Jagot - Social Media Coordinator
Born and raised in Warren, Michigan, Stefan returned to his home town after graduating from Central Michigan University in May, 2013. Now Stefan works from home, using social media to market Bluebird Auto Rental Systems. In his free time, Stefan enjoys basketball, golf, reading, and writing.
Brian Powers - Network Administrator
Brian is our Go To Guy for any issue with our internal computers, network, or phone system. He has been in the technology industry his entire life. He was born and raised in the town of our corporate headquarters: Dover, New Jersey! He is married to Jelena, whom he had met through his younger sister. Their son Carl was born in September of 2010.
Lisa Keys - Product Support Analyst
Lisa has been in the car rental industry since 1999. She started as a rental agent, moved up to become a trainer, and then station manager. With Bluebird, she is primarily responsible for training our customers. She has 3 children and 3 grandchildren. She and her husband Frank have been married for over 30 years.
Yasmin Delgado - Support Department Receptionist
Although Yasmin has not worked in the car rental industry before, she is very excited to learn all about it. Originally from Venezuela, Yasmin enjoys spending her free time with her family, playing volleyball, or watching movies. Pictured here with Yasmin are her children, Alex and Victor.
andres lezcano - Sales support specialist
Also from Venezuela, Andres has over 13 years of corporate and field experience in the car rental industry. Andres joined Bluebird to help support existing accounts and develop new opportunities in the Latin American and Caribbean Region.
Harry RIOs - customer relationship manager
Harry has numerous years of car rental experience, starting back in 1973 with Tropical Rent a Car in Hawaii, and several other companies around the US. Harry enjoyed 14 years working at Bluebird in our Support Department and has recently returned to fill the position of Customer Relationship Manager. He loves bicycling, martial art (Aikido), and trips to Hawaii with his lovely wife Janice.
Brent Wright - product support analyst
Brent also has numerous years of car rental experience since he, as with Chris, came directly from Thrifty Car Rental of Nashville! He most enjoys spending time with his young son, Austin, especially doing anything outdoors. He is a huge football fan (Go Vols!) and is also a world history buff, and is very much into Star Wars!
nicole kaminski - product support analyst
With us since April of 2015, Nicole says her favorite part of working for Bluebird has been learning about an industry with which she was not familiar. She has learned many new skills and hopes to continue towards being an outstanding support analyst. Nicole plays for a local rugby team and recently found an interest in golf. She also loves the outdoor; camping, fishing and horseback riding are a few of her favorite activities.
dawn andreano - bluebird recovery services manager
Dawn’s whole career has been in the insurance claims industry, having worked for The Hartford for 34 years and AVIS Budget Group for 6.
She is happily married to her husband, Mark and her two children, Allison 32 and Kevin 28. Dawn and her husband enjoy long motorcycles rides throughout the country.
eric dello russo - product support analyst
Eric comes to us from another software provider and therefore has extensive customer service experience. Based in Methuen, Massachusetts, Eric is an avid Red Sox fan.i