As much as we want it to be, we know that RentWorks isn’t perfect all the time. Every so often, something will go wrong, and you’ll need our support. Did you know that Bluebird has an online call center? It’s one-stop shopping for all of your RentWorks support needs. Read on for more information.
Here’s How it Works
Once you have finished requesting a login and password for our call center, you can go to our web site – www.barsnet.com. From there, you will click on the Support tab. Next, you will click on On-Line Call Center at the top of the left column. At this point, you can:
■ View a Support Ticket
■ Enter a New Support Ticket
■ View an SAR
You can also click on https://helpdesk.barsnet.com/scripts/callsys.wsc/login.html to get started.
The initial screen goes to View a Support Ticket and prompts you for a date range. Once you have entered that, you will see a list of all the calls you had placed within the date range, along with a Summary description of the call. To view the details, simply click on the Ref # field. When entering a New Support Ticket, you can enter as much detail as you want. Indicate how you would like to be contacted, either via email or phone. However, you must enter both methods of communication. You will receive a confirmation email with your Call Reference Number.
When this is done, you won’t have to call us any more to see who picked up your call! After you see which Product Support Analyst (PSA) has your call, you can call him/her directly or just send an email.
This service is free for any customer with an active Hotline Support/Software Subscription Agreement.
If you have any questions about how to use the online call center, reach out to us at 973-989-2423.