Tag Archive: Hertz

May 02

Big Three Car Rentals Look at Innovation to Stay on Top

Car rentals Enterprise, Hertz and Avis unveil new practices There’s hardly an industry involving products or services that haven’t been bitten by the Innovate Or Die virus in recent years, thanks in part to technology and a series of industry shifts. Car rentals are no exception, especially with the emergence of ride-sharing competitors that, according …

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Jun 17

Customer Service and “#Spiderpocalypse2016”: What We Can Learn

We have stressed the need of having a strong online presence when it comes to customer service for years now. However, a recent event involving a rental car, and a plethora of spiders, demonstrates exactly how important it is to have someone behind the keyboard for your operation. What went down? Chris Tarantino rented a vehicle …

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