Bluebird’s Online Call Center Tracks Support Calls
Bluebird has several avenues offering customers the support they need, whether it be onsite training, training in-house or offering classes throughout the year. Our software is easy to use and we believe in setting our customers up to master the software. With that said, we know that RentWorks isn’t perfect all the time, as much as we want it to be. No software operates 24/7 without an occasional issue. Every so often, something will go wrong and you’ll need our support. Did you know that Bluebird Auto Rental Systems has an online call center? It’s a one-stop shop for all of your RentWorks support needs. With this, we can ensure that we’re providing all the support you need. You can also take comfort in knowing our team is always there to help you. Read on for more information.
How it Works
Once you have finished requesting a login and password for our call center, you can go to our website – www.barsnet.com. From there, you will click on the Support tab. Next, you will click on the On-Line Call Center button underneath the blue banner image. At this point, you can:
■ View a Support Ticket
■ Enter a New Support Ticket
■ View an SAR
Head to our helpdesk to get started: https://bluebird.na3.teamsupport.com/login/user
The initial screen goes to View a Support Ticket and prompts you for a date range. Once you have entered that, you will see a list of all the calls you had placed within the date range, along with a Summary description of the call. To view the details, simply click on the Ref # field. When entering a New Support Ticket, you can enter as much detail as you want. Indicate how you would like to be contacted, either via email or phone. However, you must enter both methods of communication. You will receive a confirmation email with your Call Reference Number.
When this is done, you won’t have to call us anymore to see who picked up your call! After you see which Product Support Analyst (PSA) has your call, you can call him/her directly or just send an email.
This service is free for any customer with an active Hotline Support/Software Subscription Agreement. As with all our support services, the Online Call Center is available Monday through Friday from 8:00am to 8:00pm EST. Weekends and after hours emergency support is also available via beeper service.
If you have any questions about how to use the online call center, reach out to us at 973-989-2423.