RentWorks Class Time Line

The following is a typical timeline for a RentWorks class. Please note that your class may not follow this example exactly but all topics will be covered.

  • Coffee, tea, and snacks (donuts or bagels) will be served first day, coffee and tea following days.
  • Access to internet, fax, copier, phone, and other business equipment will be provided.
  • Class starts sharply the first day at 8:30am. Please make every attempt to be at your seat and ready to start by this time. (The instructor will inform you of the class start time for the remaining days).
  • Each attendee will be provided with their own workstation and database.
  • Three breaks will typically be given: morning, lunch & mid-afternoon.

Day #1 - Initial Setup

09:00
  • General Introductions & Course Overview
  • (Class attendees will be asked to introduce themselves)
09:15
  • System Architecture
  • Hardware Requirements
  • Client/Server Pros and Cons; In-house vs. NetRent
  • Database Structure and Application Toolbar
09:30
  • Entry of Initial Application Settings
  • Employee Maintenance
  • Fleet Product Setup
  • Payment Types (Credit Cards, Cash, Direct Bill/AR, Vouchers)
10:15Short Break (10 min)
10:25
  • Continuation of Initial Application Settings
  • Reporting Setup
  • Turndown Codes
  • Forms Management & Discussion about Rental Agreements
  • G/L Account Setup & Discussion about Different Accounting Interfaces
12:00Lunch with the President (1 - 1 1/2 hours)
13:30
  • Continuation of Initial Application Settings
  • Location Setup
  • Local Companies
  • Fees & Taxes
  • Source of Business & Referrals
17:00End of Day

Day #2 - Setup Continued

09:00
  • Overview of previous day’s activities
  • Question & Answer period
09:30
  • Vehicle Fleet
  • Entry of vehicles
  • Status Modify
  • Vehicles on Order
  • Non-Revenue Movement
10:45
  • Fleet Maintenance
  • Maintenance Procedures
  • Vehicle Problems
  • Repair Orders
  • Fleet Transaction Inquiries
12:00Lunch (1 - 1 1/2 hours)
13:30
  • Time & Mileage Rates
  • Rate Rules
  • Time & Mileage Rates
  • Weekend rates/Associated rates
  • Tiered Rates
  • Tour rates
  • Package Rates
  • Misc. Charges & Insurance Coverages
15:30Business Break
16:00
  • Rate Utilization
  • Special Events
  • Blackout periods
17:00End Of Day

Day #3 - Counter Operations & Reports

09:00
  • Overview of previous day’s activities
  • Question & Answer period
09:45
  • Reservations entry
  • Reservation Links (including how files are saved and transferred)
10:45
  • Contract Processing
  • Check-out, Modify, Check-in
  • Adjustments
12:00Lunch (1 - 1 1/2 hours)
13:15
  • Contract Processing (continued)
  • Vehicle problems
  • Car Exchange
13:30
  • Miscellaneous Sales
13:45
  • Foreign Contracts
  • Revenue Splitting
14:00
  • Database Inquiries
  • Reservations
  • Due Back
  • Charge Back
  • Fleet Transactions
14:15
  • Database Reports
  • Daily Business Report
  • Open Reservation Report
  • Accounts Receivable Report
  • Location Performance Report
  • Commission Report (for Rental Agents)
  • Source of Business Report
  • Revenue Management Report
15:00Business Break
16:15
  • Credit Card Processing
  • Gateway & Processor Options
  • End of Day Draft Capture
  • Credits/Reversals
15:15
  • Overview of Other Extra Modules
  • Discussion & demonstration of:
    • BARSMail
    • Claims Manager
    • Khoury
    • TimeClock
    • Handhelds/RentWorks Mobile
    • RW-Texting
    • Erez
    • Custom Report Writers
14:00
  • Open Discussion
  • Question and Answer
  • Review of any prior days activities
  • Evaluations
  • Graduation!
17:00End Of Day