Consumer options may create more competition in sharing economy. Customer centricity will place the customer at the center of everything involving a person dealing with a rental company.
Customer needs and retention will be the key focus of Sixt COO Danny Florence's seminar at the 2020 International Car Rental Show.
A U.K.-based industrial consulting firm is predicting that the car rental industry will more than double in size by decade's end and will be worth $230 billion U.S. by 2029.
A report has revealed the car rental industry was the largest service sector to take advantage of online booking, a feature made even more convenient with the development of mobile apps.
Technology in the car rental business and other facet of the travel industry has changed the way they do business. Speed and convenience are now crucial.
Companies in the car rental industry who have attended the International Car Rental Show will likely attest to the advantages offered by the conference.
The current status of the connected car has already shown positive results among those using the technology, especially with rental car companies.
While pundits proclaim it’s only a matter of time before green-powered vehicles will overtake their fossil-fueled counterparts, projections indicate that’ll happen later than expected.
Enterprise recently announced that it will be focusing on speedier transactions and more consumer options in the future. Others may soon follow their lead.
What a difference a year makes when in the car rental industry if the optics surrounding this year’s International Car Rental Show is any indication.