Sep 19

Bluebird Puts Car Rental in the Palm of the Renter’s Hand

Phone-As-A-Key Mobile App

You know that sometimes your customers need to pick up or drop off a car in the middle of the night. However, you may not always have staff on hand 24 hours a day, seven days a week, to service customers. Enter the power of technology!

Your customers can now book, rent, and return vehicles with no need for any rental staff to be present with the Bluebird PaaK (Phone-as-a-Key) Mobile App.

PaaK is a branded/private label mobile app that offers the following features:

– Customers can make reservations without needing to go to your website

– Branded/private label mobile app with your own company logo and information

– Inclusion in the Apple and Android Mobile App stores (again, with YOUR logo)

– Complete Back-end Telematics, including the ability to transmit the fuel level and odometer reading to RentWorks

– Vehicle locator on the phone map

– Damage reporting

How does it work?  A small black box, called the Telematics Control Unit (TCU),  is installed into each vehicle.  It doesn’t matter if the vehicle has a push-button start or requires a key.  The TCU is very easy to install as it simply connects via one cable (or two for non-push-button starters) to the vehicle’s ODB Port.  Then smartphones communicate directly to the TCU via lightning fast Bluetooth.  This allows the PaaK to work in areas when cellular network is down or where no mobile cellular system is available, e.g., ten floors underground in a parking garage.

Are you ready to save money on staffing and still satisfy your customers all day and night? Reach out to Bluebird today at 973-989-2423 to find out more about PaaK.

Jul 26

Go Paperless with Electronic Signature Pad

Are your file cabinets overflowing? It’s easy to go paperless with the electronic signature pad for RentWorks.

Electronic Signature Pads Eliminate Need for Paper

There’s no need to use all that paper for signed rental documents. It takes up far too much space in your office. In addition, it’s much more environmentally friendly to stop using so much paper. Why kill trees if you don’t have to?

With the electronic signature pad available for use with RentWorks, paper documents can be a thing of the past.

Here’s how the pad can help your rental business.

  • The large screen electronically captures your customer’s signature upon check-out.
  • You can also prompt the pad to accept or decline additional coverages or features, like insurance, GPS, or satellite radio.
  • The signature pad stores the images electronically. This eliminates the need to save hard copies.
  • The pads can program all necessary wording to display on the screen to meet legal requirements.

The minimum system requirements for an electronic signature pad are RentWorks 4.1 and the Web Client.  Remote Desktop Protocol/RDP via Terminal Services will not work with version 4 Signature Pads. Only one signature pad can be used per workstation, along with the appropriate user level software license.

For more information on how to get electronic signature pads for your workstations, contact Bluebird today at 973-989-2423.

 

Jul 17

How RentWorks Helps Control Costs and Reduce Risk

At Bluebird, we understand that the vehicles you rent out are big-ticket items. You want to keep them safe while keeping your customers happy and making rental payments easy. We can help you with that. RentWorks now uses WordPay’s (previously Element/Vantiv) CardSense™ to help you easily and quickly identify your customers’ payment card types, including PIN debit, prepaid debit or healthcare cards prior to performing a transaction.

How It Helps

Here’s how this information will help your business:

  • Ensures cards are handled properly at the point of sale
  • Mitigates risk
  • Lowers processing fees to improve operational costs

For most merchants, accepting a debit card is not a problem. However, your customers are driving away with a valuable piece of merchandise, which they are expected to return. You may already require a credit card to initiate the rental, even if the customer will use a debit card to make final payment upon return of the car.

CardSense™, a PCI DSS compliant processing technology, fully integrates with business management software.

Making Rental Payments Easy

CardSense™ works when a customer swipes or key enters a card. Due to restrictions in the EMV (Chip & Pin) process, it is not possible to determine the card type prior to obtaining an authorization.  After receiving the authorization response, RentWorks submits a CardSense request using data received in the authorization response.  This data passes along to the WorldPay Express Processing Platform. Express queries the CardSense™ database. It then  issues a response to RentWorks indicating the card type.  If the card is a debit or prepaid debit card, Rentworks will notify the user. it will then convert the authorization to a sale (Paid Deposit) or reverse the authorization depending on a user defined setting.

CardSense™ fully integrates into RentWorks, so you can use it seamlessly. Do you have questions about RentWorks or CardSense™? Call us today at 973-989-2423. We can help!

Jun 29

Classroom Training Makes You a RentWorks Expert

Did you know that once you become a RentWorks customer, you can come to our headquarters office in New Jersey for a full three days of classroom training? Here’s what you need to know:

You’ve purchased RentWorks. That’s great, but now what? Maybe setting up a new system from scratch is something you find difficult. That’s not a problem! If you need help getting Rentworks up and running, our classroom training is for you. You’ll learn everything, from soup to nuts about getting RentWorks exactly where you need it to be.

Here’s How It Works

We’ll start you off with an empty data base and bring you completely through set-up, to the point at which you are ready to open and close contacts. This includes:

  • Background set up (Locations, Employees, Print Programs, etc.)
  • Setting rates along with fees & taxes plus miscellaneous charges
  • Entering vehicles into your system
  • Setting up extra features such as optional equipment and tour programs in your system
  • Setting up the loaner car module (for dealership loaner vehicles)

With our classroom training, we can help you get completely familiar with the software so that you will be quite comfortable renting cars using it by the time you leave.

While you’re here becoming a RentWorks expert, you can also arrange to meet with others in our company if necessary. In the past, we’ve had several customers sit with our analysts and go over their print program design.

We hold the training at our offices in Dover, New Jersey, which is 45 minutes west of midtown Manhattan. Since we aren’t slave drivers and won’t keep you working 24/7, we can offer you a list of local hotels, restaurants, and attractions so you can find things to do after hours. Please note that you’ll need to make (and pay for) your own travel arrangements.

Our next classroom training in Dover is scheduled for August 7-9, 2018.

We also offer training classes elsewhere if we have enough customers in the area that would like the full three-day session.  A few years ago we held one in Anchorage, Alaska!

Do you want to know more about classroom training, or make arrangements to come the next session in August? Call us today at 973-989-2423 or send an email to info@barsnet.com.

 

Jun 20

Bluebird’s Online Call Center Tracks Support Calls

As much as we want it to be, we know that RentWorks isn’t perfect all the time. Every so often, something will go wrong, and you’ll need our support. Did you know that Bluebird has an online call center? It’s one-stop shopping for all of your RentWorks support needs. Read on for more information.

Here’s How it Works

Once you have finished requesting a login and password for our call center, you can go to our web site – www.barsnet.com. From there, you will click on the Support tab. Next, you will click on On-Line Call Center at the top of the left column. At this point, you can:

■ View a Support Ticket

■ Enter a New Support Ticket

■ View an SAR

You can also click on https://helpdesk.barsnet.com/scripts/callsys.wsc/login.html to get started.

The initial screen goes to View a Support Ticket and prompts you for a date range. Once you have entered that, you will see a list of all the calls you had placed within the date range, along with a Summary description of the call. To view the details, simply click on the Ref # field. When entering a New Support Ticket, you can enter as much detail as you want. Indicate how you would like to be contacted, either via email or phone. However, you must enter both methods of communication. You will receive a confirmation email with your Call Reference Number.

When this is done, you won’t have to call us any more to see who picked up your call! After you see which Product Support Analyst (PSA) has your call, you can call him/her directly or just send an email.

This service is free for any customer with an active Hotline Support/Software Subscription Agreement.

If you have any questions about how to use the online call center, reach out to us at 973-989-2423.

May 25

How to Ensure that RentWorks Runs Safely

Secure communications between computers over the Internet have used SSL (Secure Socket Layer) protocols which were originally developed by NetScape. It is used by every browser out there.

As with everything, over the years vulnerabilities have been discovered in SSLv2 and SSLv3. After SSLv3 the protocol was renamed to TLS (Transport Layer Security) v1.0. The latest version and only protocol now recognized as safe is TLSv1.2. TLS is a cryptographic protocol used to establish a secure communications channel between two systems. It is used to authenticate one or both systems and protect the confidentiality and integrity of information that passes between systems. It was originally developed as Secure Sockets Layer (SSL) by Netscape in the early 1990s. Standardized by the Internet Engineering Taskforce (IETF), TLS has undergone several revisions to improve security to block known attacks and add support for new cryptographic algorithms, with major revisions to SSL 3.0 in 1996, TLS 1.0 in 1990, TLS 1.1 in 2006, and TLS 1.2 in 2008.

Many of RentWorks’ interfaces require secure connections to other computer systems using a secure protocol. As RentWorks runs on top of Progress Software’s OpenEdge development platform, we rely on their support of these various versions of the secure protocol. Some of the interfaces that require the upgrade to TLSv1.2 include credit card processing via CenPOS and Vantiv, as well as our interface with Equifax, and also our interfaces to DMS systems such as Reynolds & Reynolds and CDK (formerly ADP).

It became necessary to upgrade Progress OpenEdge to a minimum of version 11.6 to enable support for TLSv1.2 for all of the above interfaces. This necessitated upgrading 70+ servers at Amazon Web Services as well as client PCs where the connection was being generated from the client. This was an enormous task that has taken weeks to implement.

June 30, 2018 is the deadline for disabling SSL/early TLS and implementing a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS) for safeguarding payment data.

Between now and June 30, organizations that have not completed their migration should provide the Approved Scanning Vendor (ASV) with documented confirmation that they have implemented a Risk Mitigation and Migration Plan and are working to complete their migration by the required date.

Migrate to a minimum of TLS 1.1, preferably TLS 1.2. While it is possible to implement countermeasures against some attacks on TLS, migrating to a later version of TLS (TLS 1.2 is strongly encouraged) is the only reliable method to protect against the current protocol vulnerabilities.

Patch TLS software against implementation vulnerabilities. Implementation vulnerabilities, such as Heartbleed in OpenSSL, can pose serious risks. Keep TLS software up-to-date to ensure it is patched against these vulnerabilities and have countermeasures for other attacks.

Configure TLS securely. In addition to providing support for later versions of TLS, ensure the TLS implementation is configured securely. Ensure that secure TLS cipher suites and key sizes are supported and disable support for other cipher suites that are not necessary for interoperability.

If you need help running your RentWorks software with these new connections and protocols, call us today at 973-989-2423. We will help you ensure that your system stays safe and protected.

 

May 16

Onsite Training is Available for RentWorks Software

As a RentWorks customer, we offer you onsite training on our product. If you  need some extra help to get RentWorks up and working to all of its capabilities, consider onsite training. Here’s how we can help you. We offer trainings that range from 1-3 days. The consulting/training staff of Bluebird Auto Rental Systems is able to assist in the following areas:

  1. Perform a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis based on the dealership’s current courtesy transportation program.
  2. Increase CSI scores by improving customer experience.
  3. Book accurate appointments by matching vehicles with customers (or vehicle classes if a large fleet is available). Instruct dealers on how to utilize a reservation system such as the Reservation Planner and Daily Planner to maximize loaner management workflow (matching loaner units with customers based on relevant criteria such as vehicle size/model and features/options)
  4. Review the check-out and check-in processes with cashier, service advisors, or dedicated CTP personnel to make sure that they are swift and efficient.
  5. Ensure that all personnel are using the proper vehicle for the proper loaner situation.
  6. Develop strategies to improve utilization. We can:
  • Help determine the best purchase and allocation of fleet vehicles for the CTP.
  • Instruct the dealer on how to plan fleet based on current and historical demand as well as current trends
  • Analyze volume of dealer vehicle sales, manufacturing recalls, service and body shop appointments.
  • Analyze CTP vehicle demand with respect to current fleet size: are appointments being turned down because there aren’t enough loaner vehicles?
  • Instruct on monitoring the balance between supply and demand so that more vehicles can be added if needed
  • Evaluate any out-of-pocket dealer costs to see if they can be passed on to the customer. These would include:
    • Fuel
    • Fees (such as Domestic Security Fee)
    • Damage
    • Cleaning
    • Baby/Child Seats
  • Train on loss prevention: proper walk-around procedures (pre and post rental inspections).
  • Review customer qualification, especially additional drivers.
  • Train on vehicle maintenance and repair schedules.
  • Create processes for grounding vehicles when they have reached their time/mileage limits.
  • Review procedures for handling recalls.
  • Review procedures for handling license registration renewals.
  • Train on how to reduce administrative burdens such as tickets and tolls. Explain use of the vehicle date/time/license inquiry.  (Bluebird has a free interface with the Highway Toll Administration, HTA and American Traffic Solutions.)
  • Train on how to draw and evaluate on-going critical operations data from reporting tools (report scheduling and analysis). Review periodic procedures and reports common to the industry.
  • Determine the feasibility of a dual loaner/rental business model if desired. Retail rentals would also entail:
    • Developing rate yield revenue management strategies such as fluctuating retail rates based on seasonality, events, utilization.
    • Selling upgrades and ancillary products (for licensed non-PDP insured participants)
    • Stimulating sales channels through local market sales calls, local business referral programs, online organic advertising, PPC campaigns, and social media promotions.

Are you ready to get RentWorks working to its highest capacity? Call us today at 973-989-2423 to set up your onsite training.

Apr 25

Don’t Forget About Rate Utilization

Bluebird-Auto-Rental-SystemsIf you are a Bluebird RentWorks user and you’re not using rate utilization, you’re not getting the most out of your software. Read on; this blog is for YOU!

Did you know your service includes rate utilization? This handy feature allows you to set up a number of different tiers of rates. You can set each rate to a utilization range. For example, if you are 0-69 utilized you can set one rate; 70-85 percent utilized brings another rate; and 86-100 percent utilized yet another. Rate utilization allows you to run your system on automatic pilot, as the system increases rate accordingly.

Rate Utilization Helps Automate Your Rate Setting Services

You can also set rates for upcoming holidays. For a special event, you can artificially set any rate you want. Here’s an example: Let’s say you have a customer who wants to book a rental for July 4, 2019. Right now, utilization would be in a low range, since that date is still far away. Therefore, you’re quoting in low range. Using the special event setting, you can set your rate in whatever tier you want. This helps you guard against underselling yourself at busy times.

At Bluebird, we have automated the rate utilization process for you. We have flexible dates or date ranges, which you can use during any day or time of month that you know you’ll be busy.

Another example: If you rent moving trucks, you know that the end of the month is often your busiest time, since many people have to be out of an apartment by the end of the month. You can set higher tiered rates at the end of each month, and perhaps the first few days of each month. This makes it impossible to offer a lower rate, because it won’t show in your system.

Rate utilization is Included with your standard services. It’s another tool that we have to help make you successful. If you have any questions about how to use RentWorks or rate utilization, call us today at 973-989-2423 and we’ll be glad to help.

Apr 03

Erez 5 Solves Your Website Problems


A web presence is an absolute must in today’s technological society. Everyone searches for products or services they need online.

How is your web presence looking these days? Is your website looking dated? Or worse yet, do you not yet have a website? In any case, Bluebird may have your answer. Our newest product, Erez5 is a complete responsive website that integrates seamlessly into Rentworks. A responsive site is friendly to ALL devices including mobile phones, tablets, laptops, and computers.

Your site will be able to pull real time rates and availability from Rentworks. You will have reservations booked from your site immediately appear in RentWorks. You will also have a CMS (Content Management System) that you can use to make changes to the site.

Erez 5 Features

You’ll pay just one attractive up-front price, and you will receive:

  • A fully responsive site that can pull real-time rates and availability from RentWorks.
  • A system that displays your vehicles and locations, then makes reservations.
  • Once a reservation is booked, it will immediately appear in RentWorks.
  • A CMS (Content Management System) that you can use to make changes.

With Erez 5 you can:

  • Upload your company’s logo
  • Choose a color
  • Add your information (email/ phone number/address/about info)
  • Replace most of the images if you so desire

Add-on modules for Erez 5 include:

  • Prepaids via Credit Card Processing (through Vantiv/TriPOS)
  • Loyalty Program
  • Customization (Erez5 Premium)
  • Deals, Blogs and Customer Profiles

Monthly support and transaction fees for Erez 5 will include:

  • Website Hosting
  • Maintenance
  • Support

Make sure your website is helping your business, not hurting it. Consider Erez 5 to make it easy for your customers to reach out to you. If you would like to get started, or just need more information, please contact your account manager, email us at sales@barsnet.com, or just call our main number at (973) 989-2423.

Mar 15

Protect Your Online Reputation

How is your online reputation? It’s great when you look at your blog or Yelp and see great comments and reviews. If that’s all you have, then your reputation is sparkling. However, if you have comments that are negative, you need to address them. That kind of chatter on your site can kill your reputation quickly, and it’s not easy to get back. Here are some tips to make sure you’re thought of highly online.

Be Proactive With Your Online Reputation

 One way to manage your online reputation is being careful about what happens when people search for you on Google and other search sites. In many ways, online reputation management is a basic SEO problem.

What if someone has panned your product or company in a blog post that is showing up at or near the top of Google results? Sometimes even a negative headline can turn away potential customers. Here’s what you can do to combat this: use SEO strategies to push that post down the results. First of all, locking in alternate suffixes for your domain (.net, .org, and so on), as early as you can.

In addition, make sure your business is registered on every major social network, under the full name of the business. This includes Completed.com, Facebook, Google+, LinkedIn, Pinterest, Tumblr, and Twitter. Your business should be all over the web. If you’re active on the sites, these pages will also rank well and tend to push down negative comments. Finally, make sure that you’ve claimed your Google Places account and that it is accurate.

The key to all of this is to be sure it is done before a negative review happens. Waiting until a bad review happens makes fixing it much more difficult.

Resist the Urge to Talk Back to a Reviewer with Negative Comments

Let’s say you have someone trashing you on Twitter, their blog, or an online forum. How do you respond? Online commenters can be tricky to handle. Try not to engage. Don’t respond to online complaint boards. This just increases strength of listings and invites an ongoing battle.

But what if the negativity is on your own blog, Facebook page, or Twitter account? You have more control here, and if a comment is too horrible, you can delete it.

If you don’t want to delete a comment, you can move it down quickly by posting more updates. The more posts on your site, the further down the negative one will go.

Should you ever reply to a complaint? If the comment is maturely composed and isn’t just someone trying to be nasty, it is possible—and probably a good idea. It’s a good idea to try to resolve the situation as soon as possible. Let the complainer know you’ll contact them—this protects their privacy and enables you to fix the issue without an online audience.

Consider all complaints seriously and take corrective action when it’s warranted. Once you’ve fixed the problem, you can ask the commenter to remove the negative comment.

It’s most difficult to protect your reputation on third-party sites that accept reviews.

You should deal with complaints here in much the same way you would on your own site. Hostility and profanity should be ignored. People who post articulate and well-conceived comments may be engaged.

Respond to the Positive As Well

Don’t forget to respond to positive reviews as well. Reply to it with a thank-you post, which will further increase its credibility and the perception of your responsiveness.

Check out our website, barsnet.com, to see how we handle comments on our site.

 

 

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